IT Assistant

Listed - 15/07/2022

Applications Close - 21/08/2022

A support assistant is responsible for maintaining the company's IT network, servers, hardware, software and peripherals. To be a contact for internal users when they experience technical issues, production problems and for general hardware and software enquiries. To assist with investigating and diagnosing network and software problems, collecting IT usage stats, and carrying out routine configuration and installation of IT hardware & software solutions.

Specific Responsibilities

Systems Maintenance

>To provide helpdesk support for staff for hardware, software, audio-visual, photocopiers and telephone equipment.

  • Setting up new users and managing backup, security and passwords. monitoring internet and email use.
  • Assist with crisis situations of complex technical hardware or software problems
  • Securing data from internal and external attacks
  • Providing secure access to the network for remote users

>To assist with the purchase, setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment.

>To occasionally install and configure software applications.

>To help produce and maintain I.T statistics, reports, checklists and other documentation as necessary.

>To help maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained.

  • To assist with the upkeep of the organisation I.T. inventory

>To maintain satisfactory standards of safety and security in relation to computers and equipment.

>To be able to diagnose a variety of hardware, software and network issues in a timely fashion and provide appropriate solutions where required.

>To be able to program and maintain switching and routing hardware.


>To proactively carry out duties and responsibilities in accordance with the organisation’s policies and procedures

>To achieve personal appraisal targets, as agreed by the IT manager

>To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development.

>To be aware of and abide by health and safety procedures and associated polices.


>Liaise and effectively communicate with internal and external colleagues

>Maintain effective working relationships with all internal colleagues and suppliers

  • Encourage the continuation and sharing of good practice
  • To meet target
  • Achieve goal
  • Problem solving

>Contributes to team effort by accomplishing related results as needed.

Personal Skills Profile

Skills and Attributes:

>Possess excellent interpersonal skills

>Excellent communication and literacy skills

>Technical aptitude – the ability to learn new technologies quickly

  • An enthusiasm for IT and how systems and hardware work
  • Basic knowledge of IT systems and hardware

>Willingness to:

  • Follow instructions and learn new tasks
  • Take responsibility for own development
  • To be self-managed and organise own workload
  • To be motivated, committed and reliable

Qualifications and Experience Levels:

  • Apprenticeship or BTEC National Diploma Level IT Certification or above
  • Enthusiasm to learn and strong work ethic
  • Excellent organization and time management
  • Helpdesk/Desktop support environment experience
  • A full UK driving license
  • Good troubleshooting skills, both onsite and remotely
  • Basic knowledge of IT networking and configuration
  • Windows OS [7/10/11], Windows Server [2012/2016/2019], Linux OS (Ubuntu, Centos)
  • Microsoft exchange server office 365 / Exchange hybrid deployment.
  • Knowledge of Microsoft 365.
  • Experience with desktop applications [Office, Chrome, Adobe and Anti-Virus software.
  • Active Directory and related Microsoft services experience
  • Experience of Virtualisation technologies (Hyper-V)
  • Understanding of SQL and SAP Crystal Reports
  • Experience in managing suppliers throughout issue resolution
  • Understanding or experience of time-critical manufacturing processes, and supporting technology
  • Experience with ERP systems
  • Assist with the Cyber Security program (Training, MFA)


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